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Apr 10 2014

April is 9-1-1 Education Month

April is 9-1-1 Education Month. A time to re-familiarize yourself with the 9-1-1 service, best practices and how you can help others. The theme for this year is “Location – Help 9-1-1 Help You”. It is important to remember that emergency crews need to know where you are and that you provide  the type of information they need.

How to use 9-1-1April is 9-1-1 Education Month


When calling 9-1-1, one of the first things you'll be asked to provide is the location of the emergency you're reporting. The call taker may not automatically know your location and will need relay that information to the dispatcher. Tell the call taker the location of the emergency and provide landmarks such as cross street and mileposts.

Know your cell

The current 9-1-1 system is designed for voice command only, meaning texting is not an option. Be sure you are familiar with your cell phone and understand how to lock/unlock for easier dialing when needed. Remember an inactive phone can still dial 9-1-1!

(Remember that if you dial 9-1-1 by mistake you should stay on the line to let the call taker know you do not have an emergency.)

9-1-1 for emergencies only

Call 9-1-1 for emergencies only, when you need to save a life or stop a crime.

Remain Calm, Be Prepared

Try to stay calm and listen carefully to the call taker for instructions. When a life is in danger seconds matter, so be knowledgeable and prepared.

Help 9-1-1 help you

The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need. Follow all instructions the 9-1-1 call taker gives you, and DON'T HANG UP UNTIL THE CALL TAKER DOES.

Your Turn

Now that you know about 9-1-1 and how to use it, pass along this information to a friend and help promote National 9-1-1 Education Month, so that we can all become 9-1-1 experts and save lives when the time comes.

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