We pride ourselves on being industry leaders with the most innovative and creative team members who continuously exceed our customers expectations.

We offer a “West Coast” style work environment, an excellent compensation/benefits package and a great place to call home!

Voted one of the top ten cities to live in, Kalamazoo Michigan offers the Kalamazoo Promise, multiple entertainment venues, tons of outdoor activities and is known for craft beer and excellent food!   

To learn more about Kalamazoo, visit https://www.discoverkalamazoo.com/

Technical Support Representative

Kalamazoo or Remote Location

Are you familiar with EMS Management Systems, have strong interpersonal skills, and communicate well?

Then you might be someone we’d love on Traumasoft’s support team. Our team is filled with top-notch technical individuals that are excited to provide world-class support for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as our customer’s overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Traumasoft. We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest, we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact tens of thousands of end-users and their experience with Traumasoft products. We believe we can add significant value to the business by listening to the customer’s experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization.

Responsibilities

  • Answer incoming phone calls and provide support to callers experiencing software issues or have questions on using the software.
  • Compile information from customers to help them use the software and troubleshoot issues.
  • If customer tech problems cannot be handled over the phone, submit service requests for further investigation.
  • Maintain logs of all calls answered and addressed, including dates and times.
  • Respond to emails and online chat requests for technical support.

Requirements

Traumasoft is looking for candidates with the following skills:

  • Practical EMS experience
  • Excellent Customer service
  • Time management skills
  • Problem solver
  • Adaptability
  • Teamwork
  • Highly organized

What we offer

Whether you work in an office or a distributed team, Traumasoft is highly collaborative and yes, fun!

  • Team-based environment
  • Excellent compensation
  • 70% employer paid Healthcare plan
  • Relaxed work environment

More about Traumasoft

To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Sound like you?

Please send your resume to Marie (Marie@traumasoft.com) with the subject line ‘Technical Support Representative’.

Apply Now

Java/Mobile Developer

Are you a creative person who’s willing to step outside the box to raise the bar in mobile technology development?

Are you looking for a company that values your skill set, has a “West Coast” style work environment and located in a great city where your kids can get a free college education?

Then you might be the right team member we are looking for!

We are hiring an experienced and passionate Java/Mobile Developer to design, develop and enhance innovative and robust Java/Mobile applications with the rest of our ambitious dream team.

Our ideal candidate should be able to actively contribute to the development of fast, secure and reliable apps, work well under tight deadlines and have an eye for detail.

Responsibilities

  • Design and build advanced app features for the iOS and Android platform
  • Independently craft project solutions by applying solid Object-Oriented-Design principles
  • Work closely with product management and UX to execute an idea from concept to delivery using excellent software design, coding and processes
  • Continually discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements

  • BS/MS degree in Computer Science, Engineering or related subject
  • At least 2 years of software development experience
  • At least 2 years of Java experience
  • Prefer experience with iOS/Android, Objective C/Swift, Cocoa, Codename One/Java Swing
  • Hands on experience with HTML5, CSS, XML, API
  • Coursework in Object-Oriented programming languages (C++/Java, etc.)
  • A passion for technology and the ability to learn new concepts quickly
  • Solid understanding of the full mobile development life cycle

What we offer

  • Team based environment
  • Excellent compensation
  • 70% employer paid Healthcare plan
  • Relaxed work environment
  • Free college tuition eligibility for your kids through the Kalamazoo Promise!  www.kalamazoopromise.com

Sound like you?

Please send your resume to Marie (Marie@traumasoft.com) with the subject line ‘Java/Mobile Developer’.

Apply Now

PHP Developer

Are you dedicated to your craft, write code you are proud of and can hit the ground running?

If this describes you, we need you to write beautiful, fast PHP to a high standard, in a timely, scalable way that improves the code-base of our products in meaningful ways.

You will be a part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

Responsibilities

  • Write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features to facilitate related procedures and tools if necessary

Requirements

  • 3-5 years of software development experience in PHP
  • Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
  • Good knowledge of relational databases, version control tools and of developing web services
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • BS/MS

What we offer

  • Team based environment
  • Excellent compensation
  • 70% employer paid Healthcare plan
  • Relaxed work environment
  • Free college tuition eligibility for your kids through the Kalamazoo Promise!  www.kalamazoopromise.com

Sound like you?

Please send your resume to Marie (Marie@traumasoft.com) with the subject line ‘PHP Developer’.

Apply Now