We pride ourselves on being industry leaders with the most innovative and creative team members who continuously exceed our customers expectations.
We offer a “West Coast” style work environment, an excellent compensation/benefits package and a great place to call home!
Voted one of the top ten cities to live in, Kalamazoo Michigan offers the Kalamazoo Promise, multiple entertainment venues, tons of outdoor activities and is known for craft beer and excellent food!
To learn more about Kalamazoo, visit https://www.discoverkalamazoo.com/
Outside Sales Representative
Job Summary: As an Outside Sales Representative at TraumaSoft, you will be responsible for generating new business opportunities and expanding our client base within the healthcare industry. You will leverage your exceptional sales skills and industry knowledge to promote TraumaSoft’s innovative software solutions tailored for emergency medical services (EMS) and trauma care providers. Your primary focus will be on establishing and nurturing relationships with key decision-makers, understanding their unique needs, and presenting compelling solutions to drive revenue growth.
Key Responsibilities:
- Prospecting and Lead Generation: Identify and research potential clients within the healthcare sector, including EMS agencies, hospitals, and trauma centers. Utilize various methods such as cold calling, networking events, and industry conferences to generate leads and opportunities.
- Consultative Selling: Conduct thorough needs assessments with prospective clients to understand their pain points, challenges, and objectives related to EMS and trauma care management. Present TraumaSoft’s software solutions effectively, highlighting key features, benefits, and competitive advantages.
- Relationship Building: Develop and maintain strong, long-lasting relationships with key stakeholders, including executives, administrators, and clinical staff. Act as a trusted advisor, providing expert guidance and support throughout the sales process and beyond.
- Solution Selling: Customize proposals and presentations to align with the specific needs and requirements of each client. Collaborate with internal teams, including product development and implementation, to tailor solutions that address client pain points and deliver measurable value.
- Sales Pipeline Management: Manage the entire sales cycle from prospecting to closing deals, ensuring timely follow-up and communication at each stage. Maintain accurate records of sales activities, opportunities, and customer interactions in the CRM system.
- Market Intelligence: Stay updated on industry trends, market dynamics, and competitor activities. Gather feedback from clients and prospects to inform product enhancements and future sales strategies.
- Achievement of Sales Targets: Meet or exceed quarterly and annual sales targets as set by management. Continuously evaluate performance metrics and adjust strategies as needed to drive results and maximize revenue growth.
Qualifications:
- Proven track record of success in outside sales, preferably within the healthcare or software industry.
- Strong understanding of EMS operations, trauma care protocols, and healthcare workflows.
- Excellent communication, presentation, and negotiation skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel about 50% of the time within assigned territory.
Benefits:
- Competitive salary with uncapped commission potential.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Flexible work schedule and remote work options.
- Supportive team environment with a focus on innovation and customer satisfaction.
Join Traumasoft’s dedicated team and make a meaningful impact on the delivery of emergency medical services and trauma care worldwide. Apply now to be part of our success story!
More about Traumasoft
To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Sound like you?
Please send your resume using the button below with the subject line ‘Technical Support Representative’.
Technical Support Representative
Kalamazoo or Remote Location
Are you familiar with EMS Management Systems, have strong interpersonal skills, and communicate well?
Then you might be someone we’d love on Traumasoft’s support team. Our team is filled with top-notch technical individuals that are excited to provide world-class support for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as our customer’s overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Traumasoft. We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest, we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact tens of thousands of end-users and their experience with Traumasoft products. We believe we can add significant value to the business by listening to the customer’s experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization.
Responsibilities
- Answer incoming phone calls and provide support to callers experiencing software issues or have questions on using the software.
- Compile information from customers to help them use the software and troubleshoot issues.
- If customer tech problems cannot be handled over the phone, submit service requests for further investigation.
- Maintain logs of all calls answered and addressed, including dates and times.
- Respond to emails and online chat requests for technical support.
Requirements
Traumasoft is looking for candidates with the following skills:
- Practical EMS experience
- Excellent Customer service
- Time management skills
- Problem solver
- Adaptability
- Teamwork
- Highly organized
What we offer
Whether you work in an office or a distributed team, Traumasoft is highly collaborative and yes, fun!
- Team-based environment
- Excellent compensation
- 70% employer paid Healthcare plan
- Relaxed work environment
More about Traumasoft
To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Sound like you?
Please send your resume using the button below with the subject line ‘Technical Support Representative’.
Inside Sales Representative
Buffalo, NY
Traumasoft is searching for Inside Sales Representatives for a non-remote position in the Buffalo NY area. Inside sales representatives main duties include working with Outside Sales Representatives in locating new sales opportunities through tactics like cold-calling, attending trade shows and building mailing lists, negotiating sales terms and providing product demonstrations. The ideal candidate will have skills in communication, organization, and sales to highlight the advantages of Traumasoft.
Responsibilities
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Develop meaningful relationships with customers to encourage trust and loyalty
- Understand and demonstrate the product or service to the customer
- Set and meet sales goals and objectives set by leadership
- Improve sales skills to increase sales success rates
Requirements
- Ability to assist representatives to meet and exceed sales quotas
- Ability to successfully manage customer relationships
- Excellent interpersonal skills
- Highly self-motivated
- Strong verbal and written communication skills
- Proficient in Microsoft Office
- Working knowledge of CRM systems
- EMS background a plus but not required
What we offer
- Team-based environment
- Salary plus commission opportunities
- 70% employer paid Healthcare plan
- Relaxed work environment
More about Traumasoft
To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Sound like you?
Please send your resume using the button below with the subject line ‘Technical Support Representative’.
Billing
Billing designed to drive your business forward with the tools you need to automate claims, manage cash flow and streamline your revenue management.
Asset Management
Keeping track of the assets at your EMS station is key to running a successful operation. Our software enables you to manage the entire lifecycle of your assets.
Reporting
With Traumasoft, all of your systems are managed in one solution and one dataset. This enables users to pull data from all areas of their operations seamlessly and easily.
Fleet Operations
No fleet, no business – it’s that simple. Traumasoft’s Fleet Operations plans and tracks fleet inventory, preventive maintenance, repairs, fuel, parts, and more.
People Operations
From online application processing and automated onboarding to an electronic employee file cabinet, employee reviews and automated notifications, Traumasoft’s Employee Portal tools make it easy to care for your workforce.
Virtual Classroom
Virtual Classroom is a powerful education solution enabling employers to administer tests, exams and other educational/compliance programs to employees over any internet-enabled device.
Crew Scheduler
Billing designed to drive your business forward with the tools you need to automate claims, manage cash flow and streamline your revenue management.
Training
We give you the very best in training and support to see your business gets every benefit from using Traumasoft. Our team is available to you in a number of ways providing a range of functions.
Patient Records (ePCR)
Electronically collect billing and medical necessity information, digital signatures and more on any internet connect device.
Dispatch (CAD)
A state-of-the-art grid-view EMS Computer-Aided Dispatch (CAD) system that improves resource utilization and on-time performance.
RealTime Routes
Smart, automated and flexible non-emergency medical transport (NEMT) scheduling with the ability to programmatically and dynamically route trips – maximizing capacity and minimizing disruption.
GPS
Our GPS tool was built for EMS from the ground up with vehicle monitoring, navigation and communication it differentiates our solution from anything on the market.
Trip Scheduling
Technology is reshaping how the medical community shares information. Traumasoft is on the cutting edge of this movement and has developed the tools to give customers a competitive advantage.